FAQ
Questions? We’ve got answers.
Everything you need to know about Pretzel — from getting started and switching POS to payments, hardware, online ordering and support.
General
1
What is Pretzel?
2
What types of businesses is Pretzel built for?
3
How can Pretzel help my business?
4
Can Pretzel replace my current POS?
5
Can Pretzel grow with my business?
6
Can I manage multiple locations?
Switching & Setup
1
How difficult is it to switch to Pretzel?
2
Can you migrate my menu and products?
3
Do I need to replace my existing hardware?
4
What hardware does Pretzel work on?
5
Is Pretzel compatible with my printers and kitchen hardware?
6
Can I keep my existing printers and kitchen setup?
7
How long does it take to get set up?
8
Do you provide training when we switch?
9
Can I customise Pretzel for my business?
Payments
1
Can I keep my existing payment provider?
2
Can Pretzel help me get a better payment rate?
3
Are payments integrated with Pretzel?
Online Ordering & Kitchen
1
Does Pretzel offer online ordering?
2
Can I use Pretzel online ordering without replacing my POS?
3
Does Pretzel support QR code ordering?
4
Can I offer takeaway and delivery through Pretzel?
5
Does Pretzel have a Kitchen Display System?
6
Can I use KDS with my existing POS?
7
Can Pretzel connect to multiple kitchen printers?
Customers & Marketing
1
Does Pretzel store customer information?
2
Does Pretzel support customer tabs?
3
Can Pretzel help me bring customers back?
4
Can I send automated email and SMS marketing?
5
What is POS Caller ID?
Reporting & AI
1
What reporting does Pretzel provide?
2
Can I see how my different venues are performing?
3
Can Pretzel show me which products are most profitable?
4
What is Pretzel AI?
5
What can I ask Pretzel AI?
6
Does Pretzel AI make recommendations?
Integrations
1
Can Pretzel integrate with the other tools I use?
Support
1
What support do I get with Pretzel?
2
What happens if I need help after I go live?
3
Where is the Pretzel team based?
Pricing & Getting Started
1
How much does Pretzel cost?
2
Do I need to buy hardware from Pretzel?
3
Are there any setup fees?
4
Is there a contract or lock-in period?
5
Is there a free trial?
6
How do I get started with Pretzel?
Still have questions?
Book a demo and we’ll walk you through Pretzel and the right setup for your operation.